SnowCrest
Technical Support
Frequently Asked Questions
for Macintosh
Where can I get the
SnowCrest Internet Tools for Macintosh?
You may call SnowCrest at (530) 926-6888
or (530) 245-4698, and ask for a copy of the latest set of disks.
There is a $5 fee for the disks and postage costs. Alternatively,
you may download it from our
FTP site. Be sure to follow the installation
instructions.
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What do the SnowCrest
Internet Tools do?
SnowCrest Internet Tools provide you with
all the tools you need to access all the aspects of the Internet.
It is an assortment of shareware and freeware programs which
need to be configured to work with our service.
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What software is included
in the SnowCrest Internet Tools for Macintosh?
See the readme file.
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What different kinds of
Macintoshes will the SnowCrest Internet Tools work on?
The software will work on all Macintoshes
except those with a 68020 or less internal processor. These
are older non-PowerMacs such as the Classic, the SE, and
the LC (LC II, III, and 520 etc. are OK). If you do have
one of these older Macs see the information on the secondary
software set. You will also need the secondary software
if you have System 7.0.
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What System software do
I need to run the SnowCrest Internet Tools?
You will need at least System 7.1. System
7.5 is recommended because it comes with MacTCP. However,
if you are running anything less than System 7.5 you will
need to obtain a copy of MacTCP.
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What is MacTCP and how
do I get a hold of it?
MacTCP is a control panel that handles
the talking over the Internet while your Macintosh is online.
It is a commercial program; therefore we do not include
it on our disks. MacTCP can be obtained from Apple for around
$60, or you can get it by purchasing the Internet Starter
Kit for Macintosh (ISBN 1-56830-064-6), which retails for
$30. If you have an version of MacTCP that is older than
2.0.6 we have included an upgrade on the disks.
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How can I upgrade my MacTCP?
First, you will need to find out exactly
what version of MacTCP you have. You can do this by going
into your Control Panels folder in your System Folder and
opening MacTCP. In the lower left portion of the window
should be a number like: "2.0.4". If this number is lower
than 2.0.6 follow these steps:
On the first disk of the SnowCrest Internet
Tools, or inside the Internet folder on your desktop, should
be a folder called "Updaters". Open it and find the icon
that has your version number and an arrow to 2.0.6 (example:
"2.0.4->2.0.6"). Double-click the appropriate icon and click
"Patch". The next window will ask you to find MacTCP. Find
and open the "System Folder" and then open the "Control
Panel" folder and then double-click on MacTCP.
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What is Open Transport?
Open Transport is a lot like MacTCP,
but slightly different. It is another program that handles
talking on the Internet for the Macintosh. It is found on
PCI-based PowerMacs and consists of a TCP/IP control panel
and several library files.
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What if I need to reinstall
the SnowCrest Internet Tools?
To reinstall the Internet Tools you
must first drag the Internet folder to the trash. Then just
start at the beginning of the Installation
Instructions.
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How do I uninstall the
SnowCrest Internet Tools?
Each of the items with a circle next
to it should be put in the trash:
- Extensions folder
- Control Panels folder
- Preferences folder
- PPP Preferences
- FreePPP Menu prefs
- FreePPP AutoDetectDB
- Hard Drive
- FreePPP folder
- FreePPP Backup folder
- Desktop folder
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How can I tell if
I am actually online?
If you have the FreePPP menu (looks
like a phone), and drop it down. If "Close PPP Connection"
is in black then you are most likely online. Also, you
can open the FreePPP Setup window and if the glove is
rotating you are most likely online. The reason I say
'most likely' is that it is possible that the connection
could have been dropped and your computer can think
is it still online. If you have an external modem it
should be no problem telling if you are online because
the modem lights will be different online and offline.
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When I try to run
any of the Internet applications, I get an error that
says something about "No DNS", or "Unable to locate Site".
What is wrong?
The most reason for this problem is
that you are not online. You might not have logged in, the
connection might have been dropped, or possibly there might
be a problem on the server side. The first thing you should
do is to disconnect (to convince your Mac that you aren't
online) and then connect again. If you continue to have
this same problem after multiple times of connecting and
disconnecting there may be a settings problem and you should
call SnowCrest at (530) 926-6888 or (530) 245-4698.
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